a fast and cost-effective way solution to gain a high quality support package

Our brand new remote technical support package gives you full access to our central service team for all remote support and guidance whilst protected the current restraints on school's budgets.

There has been an increase in demand for an advice based remote service that enables you to speak directly with our dedicated support team and have you issues resolved without the need for a site visit. Our new remote technical support packages gives you a support line available to work with you and support onsite technical staff as a 3rd line service.

At PKAT IT Services, we have grown to specialise in IT support, providing outstanding infrastructure and connectivity to schools across Peterborough. We understand the requirements and unique aspect of primary education and our core support package is designed to compliment your school and act as your personal EdTech team to support you and your staff's technological journey.

 

What can you expect from our remote technical support package?

Gain instant support and adivce via email or phone with our central service team.

What's Included: Access to our helpdesk network Either via our portal, email or phone Access to our ever-growing knowledge base Annual network audit Monthly status report Critical support from your dedicated technician Escalation and strategic support from our Service Manager Full diagnoses and service report following fix

To find out more about our remote technical package:   Click Here

What's Covered? Hardware and Software issues Internet Access Password Resets Difficulty Logging In Managing User Accounts Network Problems Email Access AV Equipment Support Backup Problems Support with cloud infrastructure  Guidance on Office365 automations and cloud processes VOIP Support 3rd Line Support for your onsite IT staff Managed Antivirus Support contracts for ongoing support and management of your systems Backup & Disaster Recovery, including offsite backup. Microsoft Licensing Internet Filtering

 

Understanding the cloud!

We are aware that a number of schools have started their journey to the cloud and are adopting a cloud first approach with new paperless automatation throughout their schools. With our new remote technical package, you can gain high quality support, guidance and CPD to support you and your schools journey to the cloud!

 

Outstanding IT Support without draining your budgets!

At PKAT IT Services we believe in ensuring that all students and teachers have the same equal access to high quality technology and education networks. Our remote technical package covers everything you will need to gain quick advice, help or project based support. This package is a monthly subscription which gives you direct access to our central team and allows to support any onsite technical staff you may have to ensure you remain 100% online at all times.

Onsite support can be booked if required but this will come at an additional cost on top of your contract. This pacakge is billed on a quarterly basis or can be billed for the full year depending on your requirements.

It's that simple!

 

How to find out more and start empowering your school

For more information regarding our support or to discuss how we can start empowering your school with technology, please contact us via the link. A member of our central team will then be in touch to discuss further options and to start building your bespoke support package.

Contact Us Today